Shipping policy
Overview
At INkstorm Media, we are committed to delivering your books efficiently and securely. This policy outlines our shipping procedures, timeframes, and costs.
Domestic Shipping (United States)
Standard Shipping
- Cost: Free on orders over $35
- Delivery Time: 3-7 business days
- Carrier: USPS Media Mail
- Minimum Order: No minimum for standard shipping ($4.99 for orders under $35)
Express Shipping
- Cost: $12.99
- Delivery Time: 2-3 business days
- Carrier: USPS Priority Mail
- Cut-off Time: Orders placed before 2 PM EST ship same day
Next Day Delivery
- Cost: $24.99
- Delivery Time: Next business day
- Carrier: USPS Priority Mail Express
- Cut-off Time: Orders placed before 12 PM EST ship same day
- Availability: Continental US only
International Shipping
Standard International
- **Cost**: Starting at $14.99
- **Delivery Time**: 7-21 business days
- **Tracking**: Provided for most destinations
- **Import Duties**: Buyer responsible for any customs fees
Countries We Ship To
- Canada & Mexico: 7-14 business days
- Europe: 10-21 business days
- Asia & Pacific: 14-21 business days
- Other Regions: Times vary, please contact customer service
International Shipping Rates
- Base Rate: $14.99 for first book
- Additional Items: $3.99 per additional book
- Maximum Package Weight: 4kg (approximately 8-10 books)
Tracking Your Order
Domestic Orders
- Tracking number provided via email within 24 hours of shipping
- Real-time tracking updates through our website
- SMS notifications available upon request
International Orders
- Tracking available for most destinations
- Updates may be limited once package leaves the United States
- Email notifications at key shipping milestones
Shipping Restrictions
Unable to Ship To
- PO Boxes (Express and Next Day orders)
- APO/FPO addresses (Express shipping)
- Certain international locations (check at checkout)
Special Circumstances
- Weather delays
- Holiday season extended delivery times
- Natural disasters or unforeseen events
Package Protection
Damaged Packages
- Photo documentation required
- Report within 48 hours of delivery
- Replacement shipped within 1-2 business days
Order Processing
Processing Times
- 1-2 business days for standard orders
- Same day for express orders before cut-off
- Additional time may be required for:
- Custom orders
- Pre-orders
- High-volume periods
Address Changes
- Available until order ships
- Contact customer service immediately
- $5 fee may apply for address changes after shipping
Returns & Refunds
Return Shipping
- Free returns for damaged/incorrect items
- Customer responsible for return shipping on other returns
- Return label provided upon request ($5.99 fee)
Refund Processing
- 3-5 business days after return received
- Original shipping costs non-refundable
- Store credit option available for faster processing